The blog of Burness Institute

Artfully Answering the Wrong Questions with the Right Answers

Robin Hanson asks in a recent post on her blog Overcomingbias, “Why is modest question evasion so often tolerated in TV and radio interviews?” Her question was sparked by a study in the Journal of Experimental Psychology’s April Issue that found that listeners often won’t notice discrepancies between the question that was asked and the answer that is delivered as long as it is done smoothly and confidently.

And that’s not all, some people prefer to hear a wrong answer artfully delivered rather than the right answer delivered awkwardly. Here is what the study authors, Harvard psychologists Todd Rogers and Michael Norton said:

“We propose that dodges go undetected because listeners' attention is not usually directed toward a goal of dodge detection (i.e., Is this person answering the question?) but rather toward a goal of social evaluation (i.e., Do I like this person?). Listeners were not blind to all dodge attempts, however. Dodge detection increased when listeners' attention was diverted from social goals toward determining the relevance of the speaker's answers, when speakers answered a question egregiously dissimilar to the one asked, and when listeners' attention was directed to the question asked by keeping it visible during speakers' answers…” 

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Posted by Bridget DeSimone in Institute Blog, Bridging, Controlling an Interview | Permalink | Comments (0)

Providing Context to Your Work: Pairing your Research Findings with a Compelling Message

People often confuse their research findings with a “message.”  To reach your audiences effectively, you need both. In preparation for a recent training workshop we tracked down this NPR story that was not only topical, but a perfect example of pairing a message with research.

First the research findings on the relationship between bisphosphonates, drugs like Boniva for osteoporosis, and a rare fracture of the thighbone provide the necessary news hook, an accurate and factual summary to capture immediate interest. 

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Posted by Gideon Hertz in Institute Blog, Messaging, Storytelling | Permalink | Comments (0)

You're More Interesting Than You Think

Andy Goodman’s latest article in Free-Range Thinking (PDF) discusses one of the main ways leaders are successful – and that’s by telling stories.  The first story he says leaders must tell is the “story of self.”  It seems in our experiences working with some of the nation’s top scientists and non-profit leaders that telling stories about themselves is really tough.   They don’t think they have one to tell.  But when we ask them, “Why do you care about what you do?” or “What led you to become so passionate about this field of work?” in many cases, what we heard  silenced the room.  Even made those in the room hold their breath for just a minute.  They are truly memorable. 

Once I asked a pain expert, “why do you care about pain treatment so much?”  The story that followed – about a dying girl writhing in pain who changed the course of his medical career - silenced the room.  And then It became the lead to an opinion editorial he published soon after in Toronto’s Globe and Mail. More leaders need to open up and share what drives them day in and day out.  

You can read Dr. Finley's op-ed after the jump or at The Globe and Mail (subscription required).

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Posted by Carol Schadelbauer in Institute Blog, Storytelling | Permalink | Comments (0)

Super Stories: The Hidden Link To What Makes Superbowl Sunday Great

I’m a football fanatic. Superbowl Sunday is the ultimate fan experience—and it’s even sweeter if your team lands in the big game.  Unfortunately like me, my Washington Redskins enjoyed the game from their living rooms.  But no matter where your allegiance lies, there’s more to the Superbowl than the game itself.  Sure, the commercials are fun. But ever notice the hours of storytelling that lead up to the game?  They’re stories about the history of the teams, background of the coaches, growing pains and successes from the star players, celebrity fans weighing in—all told to lure you in and hold your attention.  This is like anything else.  Stories make people feel invested.  They answer the “why should I care” question and drive your point home, about a person, a place, new research…yourself.  Don’t forget that there’s power in it, and it’s a great way to bring your audience in…if only for a moment.  Check out these stories from the NFL for a sample.

Posted by Dionne Dougall-Bass in Institute Blog, Stories | Permalink | Comments (0)

MLK’s “I Have a Dream” - Best Presentation Training

Great summation of what makes a great presentation…Nancy Duarte outlines the key tips of how to do it using the masterful communicator Martin Luther King.  Dr. King's “I Have A Dream” speech painted pictures with his words, was repetitive, referenced important and well-known documents to back up his points, used metaphors, created messages of hope and meaning to the audience, and finally had an incredible, incredible delivery and a powerful ending. 

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Posted by Carol Schadelbauer in Institute Blog, presentations, speeches | Permalink | Comments (0)

Overheard in the Newsroom: A Reporter's Plea for Patience

A colleague sent over this post from The New York Times' Dot Earth blog.  As she pointed out, it echoes what we've heard from reporters who have been dismissed by impatient scientists for not being well-versed in a specific topic.

Here’s what must be the shortest post ever on Realclimate.org, filed under the heading reporting on climate:

Overheard in the newsroom: Reporter doing a phone interview: “Please slow down, professor. You’ve been researching this topic for a decade. I’ve been researching it since lunchtime.”

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Posted by Nick Seaver in Institute Blog, media, scientists | Permalink | Comments (0)

Time to Change Scientists’ Job Descriptions…

It is encouraging to see how scientific and research institutions in the US and abroad are increasingly recognizing the importance of teaching scientists to communicate clearly and concisely to the public and other key audiences.  And scientists are recognizing this as a responsibility too.  Without this skill, science stays stuck in university laboratories never to be understood, or perhaps more importantly, appreciated for the value it brings to our society.

An editorial released this week by David Dickson, director and editor of SciDev.Net, (the Science and Development Network), agrees that scientists need to learn to communicate with the public, but he takes this point one step further.   

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Posted by Carol Schadelbauer in Institute Blog, Why Communicate | Permalink | Comments (0)

How Health Insurance is Different than a Flat Screen TV

Every morning I wake up to NPR's Morning Edition and listen while I get ready for my day.  I usually remember a story or two by the time I get to work, but not specific quotations.  This morning, however, there was a discussion between two former solicitors general, Walter Dellinger and Paul Clement, about the recent court ruling that the provision in health reform requiring most Americans to buy health insurance is unconstitutional.  In the discussion Clement argues the Obama Administration will have to show how health insurance is different than any other product.  This is an essential first step to saying the government can require Americans to purchase health insurance.  Clement explains,

"The challenge for the government is that if you can force somebody to buy healthcare, on the rationale that you are essentially forcing them into the commercial market, would that same principle apply to every other commercial transaction?...[The Administration has] trouble articulating a limiting principle, they certainly have tried and tried to describe the health insurance market as different from other markets, but I think that is the challenge for the government."

Dellinger's entire response is clear and concise.  He makes a great comparison to Medicare, but what captured my attention this morning was an analogy he drew.

"...Here's why it's different from any other product.  If I don't buy a flat screen television and it turns out my team  makes the Superbowl, I can't run into some store and say, 'You have to give me a flat screen television.' When in our country, under the Emergency Medical Treatment Act and our culture, we do provide people with healthcare, we just make someone else pay for it.  And that's a fundamental difference between this and any other requirement to purchase a product."

In message training workshops, we often talk about the message that is so compelling and memorable that it gets the busy parent to look up from the meal they're preparing or the diaper they're changing and really take note of the news that is playing in other room.  For me, this was one of those messages. 

 

Posted by Nick Seaver in Institute Blog, Good Message, health reform, NPR | Permalink | Comments (0)

Documenting the Road to Recovery Using New Media

Dr. Elliot Krane, of the Lucille Packard Children's Hospital and Stanford University Medical School and a Mayday Pain & Society Fellow, has a goal to end children’s suffering from chronic pain.   One of the biggest barriers to better care for kids in his pain clinic is the lack of coverage for the treatments that will make them well.   Elliot wants to ensure that both public and private insurance plans will cover treatments ranging from physical therapy to acupuncture, and that children have more time with all the medical professionals in a pain team.  

Elliot and five other Fellows participated in a four-day media and policy advocacy training with us and one day they were exposed to the “Flip Mino” and how to use video as part of a communications strategy.  Within less than a week after session in Washington DC, back in his California office, he sent us this email:

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Posted by Nick Seaver in Institute Blog, new media, pain management | Permalink | Comments (0)

Failure to Advocate: Hazardous to Your Career

Karen Goraleski, formerly with Research!America (a Burness client) and now the new Executive Director, at the American Society of Tropical Medicine and Hygiene, has worked with domestic and global researchers for dozens of years helping them brave the new waters of advocating for more health research funding.   She recently published an editorial in the American Journal of Tropical Medicine and Hygiene reminding health researchers of the reasons why it is important that they get out of the labs and clinics to speak with conviction about health research.  One of the most important things she reminds scientists is that the power of the trusted scientist in this advocacy process is enormous.   She quotes The Honorable John Porter, the former U.S. Congressman who chaired the subcommitteethat funds all federal health programs, including NIH, speaking to scientists from his editorial in Science:

...If all you do is vote, you're definitely not doing enough. Get off your chair, do something outside of your comfort zone, and make a difference for science. All of us must be creative about what we can do to make a difference for the things we believe in.  Now is the time.

Scientists' voices are so often missing from the messages because of fear of crossing the lobbying line, because there is no incentive to raise a voice, or because someone else is advocating for them.   Ms. Goraleski says this is short-sighted and “leaves the funding for your work in someone else’s hands.”   

Posted by Carol Schadelbauer in Institute Blog, Advocacy, global health | Permalink | Comments (0)